Primary Type
Amiable
Team Player, Patient, Well-Balanced, Diplomatic, Calm
Tony Fugere
OBJECTIVE
Seeking a technology services practice leadership role to leverage two decades of technology expertise and ten years of enterprise leadership experience. Committed to driving digital transformation and operational excellence through innovative ServiceNow solutions and your enterprise capabilities. Dedicated to delivering measurable value for clients while maintaining the highest standards of service delivery, team development, and collaborative partnership with cross-functional stakeholders.
PERSONALITY
Secondary Type
Expressive
Social Specialist, Charismatic, Persuasive
EXPERIENCE
Jul 2025 - Present
ServiceNow Business Advisory & Presales Solution Development Lead, Americas CMT
Thirdera, a Cognizant company
- Drive strategic transformation by aligning ServiceNow investments with measurable business outcomes
- Lead a high-performing team of business process & presales support consultants
- Guide value realization planning & governance frameworks for enterprise clients
- Partner with C-level stakeholders translating industry trends into actionable strategies
- Support strategic pursuits & elevate delivery quality through cross-functional collaboration
- Contribute develop market-differentiating advisory offerings
- Guiding creation of tailored solution assets enabling scalable presales operations
Aug 2022 - Jun 2025
ServiceNow Global Managed Services Practice Lead
Thirdera
- Definition and development of the managed service program
- Management of sales bookings, practice revenue and profitability
- Ensure highest level of success and customer satisfaction
- Provide strategy and guidance to existing clients ensuring maximized growth of the managed services portfolio
- Management of continual service and process improvement activities with global team
Apr 2016 - July 2022
ServiceNow Practice Lead
Accenture
- Acquisition transition leadership of Cloud Sherpas to Accenture
- Enterprise consulting organization leadership driving practice vision and strategy
- Management of sales bookings, practice revenue and profitability
- Conduct cost analysis and management efforts internally and for clients to maximize value of IT programs
- Drive development of CIO, Director and VP level relationships
- Management of continual service and process improvement activities with global team
- Use of metrics, KPIs and analytics to evaluate team and program performance
Jan 2013 - Mar 2016
Service Delivery Manager
Cloud Sherpas
- Acquisition transition leadership of Navigis to Cloud Sherpas
- Enterprise consulting organization leadership driving practice vision and strategy
- Manage and report on contract performance and portfolio EBITDA
- Provide ServiceNow software implementation consulting and training to clients around the world
- Ensure highest level of success and customer satisfaction
- Provide strategy and guidance to existing clients ensuring maximized growth of the client and services portfolio
- Manage delivery teams assigned to engagements for clients in my portfolio
May 2002 - Jan 2013
Technology Specialist
Various Employers: See LinkedIn Profile for more
EDUCATION
Sep 1999 - Dec 2004
North Carolina State University
B.S. Computer Science
SKILLS
Leadership Skills
- Program Governance
- IT Financial Mgmt
- Talent Mgmt
- Mergers & Acquisition
- Center of Excellence
- Org Change Mgmt
- Process Design
- User Experience
- IT Service Mgmt
- Agile SDLC Project Mgmt
- DevOps
- Systems Automation
- IT Operations Mgmt
- CMDB & IT Asset Mgmt
- SecOps & IT GRC
Technology Knowledge
- Cloud Tech
- On-Premise Tech
- Web Conferencing
- ServiceNow
- Salesforce.com
- Workday
- AWS
- GSuite
- Jira
- Confluence
- Microsoft Co-Pilot
- ChatGPT
BIO
I am a happily married father of two. My wife and I are passionate about traveling and exploring the world with our daughter and son. We live a full-time RV lifestyle, which allows us to see new places and meet new people. We also enjoy homeschooling our children and sharing our faith with others. We believe that God's resources can produce miracles, and we are committed to using our lives to make a difference in the world.
I am a highly experienced technology professional with over 20 years of experience in a variety of roles, including PC support, server administration, web application development, and software implementation consulting. I have a proven track record of success in leading and managing globally diverse technology programs, as well as providing high-quality professional services and client partnerships. I find great joy in helping people figure out how to tackle their biggest hurdles to drive amazing outcomes.
Work flows because of our partnerships.
MISSIONAL ACTIVITY
Nov 2021 - Present
Missions Advocate
Live Global
Oct 2018 - Present
Advisor, Technology & Treasury Deacon
City Light Church Matthews
Oct 2018 - Aug 2021
Elder & Preaching Pastor
City Light Church Matthews
Mar 2018 - Jun 2018
Church Outreach
Midwood Baptist
Jan 2018 - Oct 2018
Discipleship Growth/Training
First Baptist Matthews
Mar 2018 - Mar 2019
Packing Volunteer
Servants With a Heart
Jan 2013 - Dec 2014
Food Service Volunteer
Church on the Street